Welcome to Fair Harbor’s Frequently Asked Questions! We’re here to help you navigate our sustainable swimwear offerings and make your shopping experience as smooth as possible.

About Our Products

What types of swimwear does Fair Harbor offer?
We specialize in eco-conscious swimwear for men and kids, featuring various inseam lengths (5″, 6″, 7″, 8″, and 10″) in our boxer brief styles. Our collections include individual pieces and convenient multi-packs like our Anchor, Bayberry, Bungalow, and Ozone packs.
What makes Fair Harbor swimwear sustainable?
Our swimwear is crafted with ocean conservation in mind, using recycled materials and minimizing waste in both production and packaging. Each piece is designed for durability to reduce the need for frequent replacements.
Do you offer matching family sets?
Yes! Our Packs section offers coordinated sets perfect for family beach outings. Check our Collections for current matching options.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking. We never store your full payment information for security.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout worldwide.
Can I modify my order after placing it?
Due to our fast processing (1-2 business days), order modifications may not always be possible. Please email [email protected] immediately if you need changes, and we’ll do our best to accommodate.

Shipping & Delivery

Where do you ship?
We ship globally from our Rome, US headquarters, excluding some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Choose between:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
– Free Shipping: 15-25 day delivery via EMS for orders over $50
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this with our carrier partners (DHL, FedEx, or EMS) for real-time updates on your eco-friendly swimwear’s journey to you.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn with tags attached. Contact [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the correct item. This ensures you get your preferred style as quickly as possible.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will appear in your original payment method within 1-2 billing cycles depending on your bank.

Additional Questions

How do I care for my Fair Harbor swimwear?
Rinse after each use in cool water and hang dry. Avoid harsh detergents and excessive heat to maintain the fabric’s quality and sustainability features.
Do you offer gift wrapping?
All orders come in our signature water-resistant, minimal-waste packaging that’s both practical and presentable – perfect for gifting while staying eco-conscious!
What’s your sustainability commitment beyond products?
From our Rome, US headquarters to your doorstep, we minimize packaging waste and carbon footprint. Our free shipping option uses slower EMS transport specifically to reduce environmental impact.

Still have questions? Our customer care team is always ready to help at [email protected]. We’re committed to making your Fair Harbor experience as smooth as sailing on calm seas!